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F.A.Qs

How do I join the Boardriders Club loyalty program?

You can join the Boardriders Club loyalty program online at www.quiksilver.com, www.roxy.com or www.dcshoes.com.

Is it free to join the Boardriders Club loyalty program?

Yes! Joining the Boardriders Club is completely free and no purchase is required.

What are the benefits of being a member of the Boardriders Club loyalty program?

Find all the benefits of the Boardriders Club loyalty program by visiting the Boardriders Club Page.

How do I use a Reward?

ONLINE: Copy & paste your unique reward number into the promo code box on the cart page and click ‘apply.’ Your discount will be reflected in the order total.

IN STORE: Bring your reward email into a participating store and show the store associate at checkout. You may print the email and bring it with you or simply show the store associate the email on your mobile device.

How Do I Earn Rewards?

As soon as your loyalty account holds 200 points, a reward will be created. You will receive an email advising you that a reward is available in your account. Alternatively, you can log into your account at www.quiksilver.com, www.roxy.com or www.dcshoes.com and your available reward(s) will be listed under My Loyalty Rewards within the Boardriders Club section.

Can I use my Reward on www.quiksilver.com, www.roxy.com and www.dcshoes.com?

Yes! You can use your rewards online. You simply need to copy and paste your unique reward number into the promo code box on the cart page and click ‘apply.’ Your discount will be reflected in the order total.

Please note: Third party products and gift card purchases will be excluded from all reward discounts.

Do Rewards Expire?

A reward is valid for 60 days from the date they are issued. The exceptions are birthday rewards which are valid for 30 days from the date they are issued.

What happens if I return an item?

If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed.

How do I reach the next level of the Boardriders Club program?

Member status is awarded based on point accumulation over a rolling 12 month period:

• Bronze Members: accumulate 0 - 499 loyalty points within a rolling 12 month period.
• Silver Members: accumulate 500 - 999 loyalty points within a rolling 12 month period.
• Gold Members: accumulate 1,000 or more loyalty points within a rolling 12 month period.

How do I view my points?

You can view your points total any time by logging in to your account at www.quiksilver.com, www.roxy.com or www.dcshoes.com. Your points total will also be included in Boardriders Club communications.

Do all my purchases count towards points?

Your purchases at any one of our websites ( www.quiksilver.com, www.roxy.com and www.dcshoes.com ) will accumulate points.

Please note: Gift card purchases will not be eligible for point accumulation.

My purchase doesn’t appear in my points balance, what should I do?

Points awarded for your purchases will appear in your account within 48 hours, as long as you used your loyalty account number when making payment online.

If your purchase was made more than 48 hours ago and your account has still not been credited, please contact the Boardriders Club customer service team via the Contact page.

Where can I find my loyalty account number?

Your loyalty account number is displayed at the top of all loyalty club emails we send you. You can also view it on your account profile page when you log into your account. Your loyalty account number can also be provided by visiting any of our Boardriders and Quiksilver retail store locations. See the store locator link here.
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