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Policy covers specific Watches.
ZQK warrants all watches to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The watches warranty covers the movement, hands, and face of the watch, but does not cover the watch case, crystal, battery or band, normal wear and tear, accidents, or misuse. If a ZQK product is found to be defective after inspection by a warranty technician, ZQK will repair or replace the product with an existing comparable model at the technician’s discretion. ZQK is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.
Limited Warranty Policy Limitations
Warranty policy is subject to the following limitations:
- All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
- All warranty claims returned must have prior return authorization.
- Repaired or replaced products are covered for the remainder of the original warranty.
How to process a warranty claim
We recommend customers first try to process their warranty through an authorized dealer.
E-mail the warranty department to obtain Warranty Authorization:
- Quiksilver warranty issues email firstname.lastname@example.org
- Roxy warranty issues email email@example.com
- Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.
After contacting the warranty department
- Ship your warranty promptly!
- Include a copy of the original receipt.
- ZQK is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
- Ship to:
5600 Argosy Circle
Huntington Beach, CA 92648
International Warranty Claims:
- To contact a warranty department outside of the United States Click Here.
- Select your country and send your request to their customer service department.
Customers are responsible for all costs incurred on shipping warranty item(s) to ZQK. ZQK will cover shipping cost on replacement or repaired item(s) shipping back to the customer.
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