Skip to content

Free Shipping On Orders Over $29

  • Free 2-Day Shipping On Orders $70 Or More. Use Code: SCORE At Checkout.

    - Shop Now

  • Spend $80, Get A Free Notebook. Code: BOOK

    - Shop Now

Home > > Customer Service

Returns

Returns via Mail

Items purchased online or by phone may be returned by mail in their original condition and accompanied by the original packing slip within 30 days.

 

  • Returns after 30 days - If customer returns product(s) purchased from a Brand’s official e-commerce site after thirty (30) days, no credits or exchanges will be issued.
  • Returns for Paypal Purchases - Please note that purchases made with PayPal may only be returned through the mail.

All product sales are intended for retail/ “end user” customers only, and are not intended for wholesale or redistribution by the purchaser.  The resale of any products purchased from any of the Company Retail Stores or the Brands’ e-commerce sites without the express prior written consent of Quiksilver, in each instance, is strictly prohibited.  For the purpose of enforcement of this policy, no customer may purchase more than a number of products or product styles that Quiksilver determines, in its sole discretion, to be a reasonable number in each circumstance during any 72 hour period without the prior written consent of Quiksilver.  Quiksilver may refuse to sell any products to any person that Quiksilver believes, in its sole discretion, intends or endeavors to violate this policy. 

 

Standard Return Shipping

 

  • Mail returns typically require 10-12 business days to process. (Please allow an additional 7-10 days for returns from Canada)
  • Refunds will be given within 30 days of receipt of the returned merchandise.
  • Customers will be notified via email when the return has been processed and a credit has been issued to their original form of payment.

 

How to Submit a Return via Mail in the US

 

  • Complete the return questionnaire on the packing slip/receipt.

  • Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.

  • Please enclose the top portion of the original packing slip/receipt. If you are unable to provide the packing slip/receipt, then you must include the order number, billing name and address.

  • All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted. Please retain the return tracking number located on the pre-paid label for your records.

  • For returns within the U.S., send all return packages to the following address:

 

                        Quiksilver.com

                        Attn. Returns Department

                        11310 Cantu-Galleano Ranch Rd.

                        Mira Loma, CA 91752      

     

 

How to Submit a Return via Mail in Canada

 

  • Complete the return questionnaire on the packing slip/receipt.

  • Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.

  • Please enclose the top portion of the original packing slip/receipt. If you are unable to provide the packing slip/receipt, then you must include the order number, billing name and address.

  • Affix the pre-addressed label to the package.

  • All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.

  • Packages should be shipped through a traceable shipping method. Please retain the return tracking number for your records. 

  • For returns from Canada, send all return packages to the following address:

                        Quiksilver – C/O Remco

                        570 Chester Rd

                        Delta, BC V3M 5V8

 


 

NOTE – Returns via mail will ONLY be accepted for online or phone purchases. All purchases made in store must be returned or exchanged in store.

 

 

FIND A Store
Select your Region

Americas

    APAC / ASIA

      Europe

        Africa

          Change your country

          Select your Region
          Customer Service

          Do you have something you'd like to share with us, or a question that calls for our attention? Call or chat with one of our representatives.

          1-800-435-9917
          8am - 12midnight EST

          *Excluding US Holidays

          FAQ

          Get immediate answers to our most frequently asked questions.