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Ordering & Shipping

Shipping Methods & Timelines

 

CARRIER DELAYS: Shipping carriers are currently experiencing extended delays due to overwhelming volume. Please be patient and allow 5-7 business days for your tracking information to update once you are notified of shipment. For more information regarding UPS delays, please click here. We apologize for any inconvenience these delays may cause and thank you for your continued patience.

 

Online orders placed with standard shipping may take 1 to 2 business days to process before shipping from our warehouse. (Excludes weekends & all U.S. federal holidays). Estimated delivery dates depend on location and are typically scheduled to arrive 2-6 business days after an order has shipped.

 

Online orders placed with expedited shipping (Second Day & Next Day) typically ship same day for orders placed before 12 PM PST. Orders placed after 12 PM PST, will ship out the following business day. (Excludes weekends & all U.S. federal holidays).

 

US Shipping Rates & Timelines:

US Lower 48 

 

  • ECONOMY (orders under $65): $5.00 - You can expect your order to arrive within 2-6 full business days after it has shipped.
  • ECONOMY (orders over $65): FREE - You can expect your order to arrive within 2-6 full business days after it has shipped.
  • GROUND: $8.00 - You can expect your order to arrive within 1-5 full business days after it has shipped.
  • SECOND DAY: $15.00 - You can expect your order to arrive within 2-3 full business days after it has shipped.
  • NEXT DAY: $20.00 - You can expect your order to arrive within 1 full business day after it has shipped.

 

US Alaska & Hawaii

 

  • ECONOMY (orders under $65): $8.00 - You can expect your order to arrive within 10-14 full business days after it has shipped.
  • ECONOMY (orders over $65): FREE - You can expect your order to arrive within 10-14 full business days after it has shipped.
  • GROUND: $12.00 - You can expect your order to arrive within 1-5 full business days after it has shipped.
  • SECOND DAY: $20.00 - You can expect your order to arrive within 2-3 full business days after it has shipped.

 

US TERRITORIES, APO/FPO 

 

  • ECONOMY (orders under $65): $5.00 - You can expect your order to arrive within 4-6 weeks after it has shipped.
  • ECONOMY (orders over $65): FREE - You can expect your order to arrive within 4-6 weeks after it has shipped.

Please note: Expedited delivery options are not offered for all PO BOX, APO/FPO.

 

 

CANADA SHIPPING RATEs & TIMELINES

Online orders placed with standard shipping may take 1 to 2 business days to process before shipping from our warehouse. (Excludes weekends and all U.S. federal holidays). Estimated delivery dates depend on location and are typically scheduled to arrive 5-8 business days after an order has shipped. The customs processing time frame is not included in the shipping timeline estimate.

 

All orders being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.

 

Please note: Orders that cannot be shipped direct to a Canadian P.O. Box may require our carrier to contact you at the telephone number provided during checkout to arrange pickup of your package from one of their local facilities. If you wish to guarantee a direct delivery of your package, please enter a non-PO box shipping address.

 

  • STANDARD (orders under C$65): C$8.00 - You can expect your order to arrive within 5-8 business days after it has shipped.
  • STANDARD (orders over C$65): FREE - You can expect your order to arrive within 5-8 business days after it has shipped.

Delivery Times

Delivery of your items will vary depending on your location and designated shipping method. Typically, items leave our warehouse within 2 business days and arrive 5-10 business days after they have shipped. Business days are Monday-Friday, excluding federal holidays within the United States.

 

Calculating Delivery Time

 

Delivery Time = Warehouse Handling Time + Shipping Time

 

  • Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.  Most items are shipped within 2 business days.
  • Shipping Time is the amount of time it will take your order to ship once it has left our warehouse. This depends on the shipping method you select during checkout.


Example

 

2 business days (warehouse handling time)

+

5-7 business days (US Lower 48 standard ground shipping time)

=

7-9 business days (delivery time)

 

 

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          Contact

          Due the impacts of COVID-19, we are experiencing high volume of customer inquiries, wait times may be longer than usual.


          1-800-435-9917

          Specialists are available Monday-Friday from 8:30AM - 5PM PST. Excluding US Holidays.

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