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Customer Service

Returns By Mail

Items purchased online or by phone may be returned or exchanged by mail in their original condition and accompanied by the original packing slip within 365 days. Items purchased at a retail store may not be returned via mail.

  • Mail returns require 10-12 business days to process.
  • Refunds will be given within 30 days of receipt of the returned merchandise.
  • Customers will be notified via email when the return has been processed and a credit has been issued to the original form of payment.
  • There are two return options for most items:
    Prepaid Return Shipping (preferred method, available most orders)
    • Your packing slip will include a pre-paid, pre-addressed label for your return package.
    • Complete the return questionnaire on the receipt.
    • Remove the mailing label portion of your packing slip (the entire return label must be used).
    • Securely package your merchandise in the original box, if possible, removing all extra labels from the outside of the package.
    • Please enclose the top portion of the original packing slip. If you are unable to provide the packing slip, then you must include the order number, billing name and address. Returns that are not accompanied by the packing slip or order information will not be accepted.
    • Affix the pre-paid label to the outside of your package.
    • Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.
    • No postage is required at the time of shipment. A fixed shipping rate of $5.95 will be deducted from your refund amount. You will not be charged postage until the return is processed.
    • To ensure proper credit processing, please do not reproduce the pre-paid return label in any way.
    • You are able to track your return shipment through My Account.

Standard Return Shipping

  • Complete the return questionnaire on the receipt.
  • Remove the pre-addressed mailing label portion of your packslip.
  • Securely package your merchandise in the original box, if possible, removing all extra labels from the outside of the package.
  • Please enclose the top portion of the original packing slip. If you are unable to provide the packing slip, then you must include the order number, billing name and address. Returns that are not accompanied by the packing slip or order information will not be accepted.
  • Affix the pre-addressed label to the outside of your package.
  • All return shipping charges must be prepaid at the time of shipment. No C.O.D. deliveries will be accepted.
  • Packages should be shipped using a traceable shipping method, such as UPS or Insured Parcel Post. Please retain the return tracking number for your records until your return credit has been issued.
  • Send all return packages to the following address:
    Quiksilver.com
    Attn. Returns Department
    100 Precision Drive
    Walton, KY 41094

Oversized Items

  • Items are considered oversized if the package is heavier than 70 pounds or the package dimensions exceed 12"x12"x12".
  • Oversized items will not be eligible for Pre-Paid Return Shipping.
  • Please follow the Standard Return Shipping procedures.