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Customer Service

Gift Card Information

Quiksilver Gift Cards can be ordered online for use in Quiksilver, Roxy, and DC Shoes retail stores or online at www.quiksilver.com, www.roxy.com and www.dcshoes.com. Gift cards can be ordered in any whole dollar amount between $5 and $500. Since we currently only ship within the United States and Canada, the recipient must have a valid shipping address in the United States or Canada. The recipient can use the Gift Card number and personal identification number (PIN, found on the back of the card under a scratch-off box) upon receipt to shop both online and at retail stores.

Buying a Gift Card:

To make your purchase, simply:

After you purchase a Gift Card:

  • Depending on the shipping method you choose, the actual Gift Card will be delivered in 1-10 business days.
  • A confirmation email will be sent to you.

Redeeming a Gift Card online:

  • Shop online at www.Quiksilver.com and select items you wish to purchase.
  • When you're ready to checkout, click "Shopping Cart."
  • Proceed through the checkout.
  • Enter your Gift Card number and unique PIN from the card on either the Payment page or the Review Your Order page and click "Apply."
  • If you already have a Gift Card that does not have a PIN, it cannot be redeemed online and can only be redeemed at Quiksilver retail stores. In order to use your Gift Card online, your remaining balance can be transferred to a new Gift Card at your local Quiksilver retail store.
  • When making a purchase online, you may redeem as many Gift Cards per order as you would like.
  • Please make sure you hold onto all Gift Cards used in this purchase until your order arrives. If your order cannot be fulfilled or you return any items, it may be necessary to grant credit back to one of these cards.

Redeeming a Gift Card at a retail store:

At the register, present the Gift Card as you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.

Gift Card Balance

Checking the balance of your Gift Card is easy. You can check the balance remaining on your Gift Card at any Quiksilver retail store or by calling 800-943-2710. This phone number is listed on the back of the card. When you call, be sure to have your Gift Card number and PIN in front of you.

You may also check your balance online.

Rules and Regulations for Gift Cards:

  • Gift Cards must be redeemed through Quiksilver, DC Shoes or Quiksilver retail stores or online at Quiksilver.com.
  • You cannot purchase a Gift Card with another Gift Card.
  • You cannot purchase an Online Gift Certificate or Gift Card with another Online Gift Certificate or Gift Card.
  • If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.
  • If the amount of your Gift Card is for MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use.
  • Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
  • We cannot replace lost or stolen Gift Cards.
  • When making a purchase online at Quiksilver.com, you may redeem as many Gift Cards per order as you would like.
  • Please make sure you hold onto all Gift Cards used in this purchase until your order arrives. If your order cannot be fulfilled or you return any items, it may be necessary to grant credit back to one of these cards.
  • If you have any additional questions, please contact our Customer Service Department at 800-435-9917.
  • No sales tax is charged when buying Gift Cards; however, purchases paid for with Gift Cards will be charged applicable sales tax if shipped to addresses in the states indicated here.